Your Privacy Matters

Privacy Policy

We're committed to protecting your personal information and being transparent about how we handle your data.

Last updated: January 15, 2024

Privacy at a Glance

Encrypted & Secure

All data encrypted with industry-standard security

No Sharing

We never sell or share your personal information

Your Control

Full control over your data and privacy settings

Introduction

No Contact Tracker ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

We understand that your healing journey is deeply personal, and we have designed our privacy practices to protect your sensitive information while providing you with the support you need.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Personal Information You Provide

  • • Account Information: Email address, username, and password
  • • Profile Information: Your "Why" statement, personal affirmations, and healing goals
  • • Journal Entries: Written reflections, photos, and personal notes
  • • Progress Data: No-contact start dates, milestone achievements, and streak information
  • • Support Communications: Messages sent through our SOS chat feature and support requests
  • • Photos and Media: Images you choose to upload to your journal or profile

Automatically Collected Information

  • • Usage Data: App usage patterns, feature interactions, and session duration
  • • Device Information: Device type, operating system version, and app version
  • • Technical Data: IP address, crash reports, and performance metrics
  • • Location Data: General location (city/region) for localized support resources (if permitted)

Information from Third Parties

  • • Apple/Google: Basic account information if you sign in through Apple ID or Google
  • • Analytics Services: Aggregated usage statistics from privacy-focused analytics providers
  • • iCloud Sync: Encrypted backup data for app synchronization across your devices

How We Use Your Information

To Provide and Improve Our Service

  • • Maintain your progress tracking and milestone achievements
  • • Provide personalized AI support through our SOS feature
  • • Sync your data across devices through secure cloud storage
  • • Generate insights about your healing journey and progress patterns
  • • Improve app functionality and user experience

To Communicate With You

  • • Send important updates about your account or the app
  • • Respond to your support requests and inquiries
  • • Provide motivational notifications and reminders (with your consent)
  • • Share relevant mental health resources and crisis support information

To Ensure Safety and Security

  • • Protect against fraud, abuse, and unauthorized access
  • • Monitor for security threats and technical issues
  • • Comply with legal obligations and safety requirements
  • • Provide crisis intervention resources when appropriate

Information Sharing and Disclosure

Our Commitment to You

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your healing journey is private, and we are committed to keeping it that way.

Limited Sharing Circumstances

We may share your information only in these specific situations:

  • • Emergency Situations: If we believe disclosure is necessary to prevent imminent harm to you or others
  • • Legal Requirements: When required by law, court order, or government investigation
  • • Service Providers: With trusted third-party services that help us operate the app (under strict confidentiality agreements)
  • • Business Transfers: In the event of a merger or acquisition (with continued privacy protection)
  • • With Your Consent: When you explicitly authorize us to share specific information

Service Providers We Work With

  • • Cloud Storage: Apple iCloud and secure cloud services for data backup
  • • AI Services: Privacy-focused AI providers for chat support (data is anonymized)
  • • Analytics: Privacy-first analytics tools to improve app performance
  • • Customer Support: Secure support platforms to help resolve your issues

Contact Us About Privacy

We're Here to Help

Privacy Questions & Requests

Email: privacy@gonocontact.app

Subject Line: "Privacy Request - [Your Request Type]"

Response Time: Within 48 hours for urgent requests

Data Requests: Up to 30 days for complex requests

General Support

Email: support@gonocontact.app

Support Center: Visit our help center

In-App: Settings > Help & Support

Hours: Monday-Friday, 9am-6pm EST

When Contacting Us

Please include your registered email address and a clear description of your request. For data deletion or access requests, we may need to verify your identity for security purposes.

Policy Updates

We'll notify you of any significant changes to this privacy policy through the app and via email. Continued use of the app after changes constitutes acceptance of the updated policy.